(Download links at the bottom of this blog post)
There are two reasons we are pushing a public beta out so soon after our 908 release.
1/ We've been spending a lot of effort and time trying to determine the instability issues which were/are present in our 908 viewer update for some residents. We think we have narrowed down the causes but need to test it on a larger scale than our QA team can provide. With more users on this beta, we'll have a better idea in a week or two if we have identified the stability issues. If you have stability or performance issues on 908, we would highly encourage you to try running this beta for a few weeks or longer.
2/ We wanted to get the Media Filter feature out to the public sooner rather than later. This Public beta has the Media filter and you can read the documentation here http://wiki.phoenixviewer.com/doku.php?id=media_filter. While the filter is still not yet 100% complete, it is fully functional for it's purpose which is to give you the ability to control the connections the viewer makes to the Internet. This feature is ON by default.
NOTE: This build will clear your cache before logging in for the first time. This is to ensure you don't have texture cache corruption issues.
Aside from the above, below is a short list of some of the other changes we've made since 908.
Change Log
Interface translation fixes
Media filter
Updated GPU table for video cards
Adjusted login screen for low resolution screens PHOE-717
ParcelWL, Apply new settings without delay on TP
Texture memory fixes
Improved Jira link parser for jira links in chat.
Show/hide tp offers in Prefs> Popups> "Show teleport offer popups"
Small Improvement to failed logins
Fixed right click > export inventory only displays for scripts and notecards.
Fix for ATI related stars in the sky
Fixed "Let scripts to control my play button" in Prefs> Audio & Video
Fixed PHOE-2581, Copy prim torture settings from sculpt map to regular boxed prim bugged
DOWNLOADS:
*If unsure if you can use SSE2, please use the SSE.
Windows SSE: http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.977_BETA.exe
Windows SSE2: http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.977_BETA_SSE2.exe
Mac: http://downloads.phoenixviewer.com/Mac/Phoenix_Viewer_1.5.2.977_Intel_Beta.dmg
Linux: http://downloads.phoenixviewer.com/Linux/PhoenixViewer-i686-1.5.2.977.tar.bz2
Saturday, 12 March 2011
Tuesday, 8 March 2011
Media filter
Media Filter
Many of you who watch our bi-weekly office hours are aware that we have had planned for some time to implement a feature into the viewer which would improve security in regards to connections the viewer makes to the internet. We have recently commited a "Media Filter" feature in Phoenix and in Firestorm viewers respectively, although neither viewers have been released yet with this feature.
There have been many accusations that the media filter has been implemented to specifically target Redzone. While this is untrue, it WILL have an effect on Redzone, however we've intended to make a feature like this long before Redzone was on the grid.
For those who are unaware of what Redzone is.. It is a product used by land owners to aid in detecting, banning and preventing greifers from accessing their land using several means including alt account detection. Alt accounts are detected by recording and referencing your IP address and account names via your media stream into a database which can then be cross referenced by Redzone Owners.
There has been copious amounts of controversy and drama surrounding Redzone, but to break it down there are two main argumental points in regards to this product. On one side of the argument is (that land owners should have the ability to protect their land and the current "Report abuse" tool is ineffective). On the other side of the argument (Users have the right to protect the identity of their alternate accounts and their privacy).
Both arguments are true and accurate. And while we do have team members who represent both sides of the arguments the official stance of the Phoenix Viewer Project in regards to Redzone is Neutral. We do not wish to get involved, period. The decision to implement media filter was based on the fact that users SHOULD have the ability to control the connections their viewer makes to the internet. This is no different in principle than any firewall built into your operating system or otherwise.
I would kindly ask you to not discuss the Redzone debate in our in world support groups or contact our support people in its regard as it cripples our ability to provide support to our users who need it and has nothing to do with our project. Instead, discussions about Redzone should be taken to the Redzone Forums here: http://isellsl.ath.cx/madsci/forum/viewforum.php?f=8&sid=f38c40179f37209231be6a3f63c254eb .
Now, more about the Media Filter..
When enabled, the feature works by informing you of a connection attempting to be made by providing you the URL it is connecting too and gives you four options (Allow | Deny | Blacklist | Whitelist). There has been a significant amount of drama in regards to the URL being displayed so we made a compromise that it would only display the domain and obfuscate (mask) the rest. It would look like this "http://mediaurl.com/....../..... " and this is how it sits currently in our repository right now. HOWEVER, recently LL has made a decision to remove the ability to hide media URL's from within the viewer... in that.. media URL's will be visible to everyone under about land. You can see the JIRA for this here https://jira.secondlife.com/browse/STORM-1037. While we have not made a final decision on whether media filter will display the full URL there will be no point in us obfuscating (masking) it should that change be made final by LL. We WILL follow LL's Lead on this matter.
I would kindly ask that discussion about Media URL's be kept out of our in world support groups and support personnel as it cripples the ability for support to do their job. Any complaints please take up with Linden Lab on the above Jira link. This is their decision far more than it is ours.
When will Media Filter be available?...
We will very likely have a Firestorm Preview 2 release before we have another Phoenix Viewer update. We are aiming for a Firestorm Preview 2 release around middle too late March. If you would like to get a copy of it, please join our in world group "Phoenix-Firestorm Preview Group" and watch for the group notice.
We hope to have a Phoenix Viewer update as soon as possible however that release is being held up while we investigate and try to resolve the stability issues present in version 908. We also hope to have RLVa updated as well.
If you have issues with, or complaints specifically about our policy in regards to following LL's lead, feel free to contact me directly via email at jessica.lyon@phoenixviewer.com. Please direct all other issues to the corresponding locations listed above. IE. The Redzone blog, or the LL Jira.
Sincerely,
Jessica Lyon
Project Manager
The Phoenix Viewer Project, Inc.
March 8th Phoenix Office Hour Recording where I discussed and answered questions regarding Media Filter, Redzone, Greenzone and more..
For more information and an unbiased objective look into the topics discussed above please feel free to refer to the following articles.
Article by Doc Grun - Part 1
Article by Doc Grun - Part 2
Many of you who watch our bi-weekly office hours are aware that we have had planned for some time to implement a feature into the viewer which would improve security in regards to connections the viewer makes to the internet. We have recently commited a "Media Filter" feature in Phoenix and in Firestorm viewers respectively, although neither viewers have been released yet with this feature.
There have been many accusations that the media filter has been implemented to specifically target Redzone. While this is untrue, it WILL have an effect on Redzone, however we've intended to make a feature like this long before Redzone was on the grid.
For those who are unaware of what Redzone is.. It is a product used by land owners to aid in detecting, banning and preventing greifers from accessing their land using several means including alt account detection. Alt accounts are detected by recording and referencing your IP address and account names via your media stream into a database which can then be cross referenced by Redzone Owners.
There has been copious amounts of controversy and drama surrounding Redzone, but to break it down there are two main argumental points in regards to this product. On one side of the argument is (that land owners should have the ability to protect their land and the current "Report abuse" tool is ineffective). On the other side of the argument (Users have the right to protect the identity of their alternate accounts and their privacy).
Both arguments are true and accurate. And while we do have team members who represent both sides of the arguments the official stance of the Phoenix Viewer Project in regards to Redzone is Neutral. We do not wish to get involved, period. The decision to implement media filter was based on the fact that users SHOULD have the ability to control the connections their viewer makes to the internet. This is no different in principle than any firewall built into your operating system or otherwise.
I would kindly ask you to not discuss the Redzone debate in our in world support groups or contact our support people in its regard as it cripples our ability to provide support to our users who need it and has nothing to do with our project. Instead, discussions about Redzone should be taken to the Redzone Forums here: http://isellsl.ath.cx/madsci/forum/viewforum.php?f=8&sid=f38c40179f37209231be6a3f63c254eb .
Now, more about the Media Filter..
When enabled, the feature works by informing you of a connection attempting to be made by providing you the URL it is connecting too and gives you four options (Allow | Deny | Blacklist | Whitelist). There has been a significant amount of drama in regards to the URL being displayed so we made a compromise that it would only display the domain and obfuscate (mask) the rest. It would look like this "http://mediaurl.com/....../..... " and this is how it sits currently in our repository right now. HOWEVER, recently LL has made a decision to remove the ability to hide media URL's from within the viewer... in that.. media URL's will be visible to everyone under about land. You can see the JIRA for this here https://jira.secondlife.com/browse/STORM-1037. While we have not made a final decision on whether media filter will display the full URL there will be no point in us obfuscating (masking) it should that change be made final by LL. We WILL follow LL's Lead on this matter.
I would kindly ask that discussion about Media URL's be kept out of our in world support groups and support personnel as it cripples the ability for support to do their job. Any complaints please take up with Linden Lab on the above Jira link. This is their decision far more than it is ours.
When will Media Filter be available?...
We will very likely have a Firestorm Preview 2 release before we have another Phoenix Viewer update. We are aiming for a Firestorm Preview 2 release around middle too late March. If you would like to get a copy of it, please join our in world group "Phoenix-Firestorm Preview Group" and watch for the group notice.
We hope to have a Phoenix Viewer update as soon as possible however that release is being held up while we investigate and try to resolve the stability issues present in version 908. We also hope to have RLVa updated as well.
If you have issues with, or complaints specifically about our policy in regards to following LL's lead, feel free to contact me directly via email at jessica.lyon@phoenixviewer.com. Please direct all other issues to the corresponding locations listed above. IE. The Redzone blog, or the LL Jira.
Sincerely,
Jessica Lyon
Project Manager
The Phoenix Viewer Project, Inc.
March 8th Phoenix Office Hour Recording where I discussed and answered questions regarding Media Filter, Redzone, Greenzone and more..
For more information and an unbiased objective look into the topics discussed above please feel free to refer to the following articles.
Article by Doc Grun - Part 1
Article by Doc Grun - Part 2
Sunday, 13 February 2011
Phoenix Viewer Release 1.5.2.908!
Phoenix Viewer Release 1.5.2.908 is out! There have been a lot of bug fixes and improvements on this version... It is definitely the version you want to be on!
Just a few of the many things we've fixed.
- Improved overall performance and stability!
- No more RLVa Assertion Failure errors!
- 42 group auto detection, no more tinkering with settings, it just works!
- Showcase TP links have been fixed to work properly now for Windows & Mac, Linux in our next release.
- Updated Webkit helping webpages load faster in the web browser, improved memory handling etc.
- The momentary viewer lockups experienced on 373, 725 and 818 should be a thing of the past.
- Texture jumping issues where textures load, then unload, load, then unload.. resolved!
- Updated Viewer tags are in this release. You'll be able to see all the viewers out there more accurately
- Built in IRC client has been fixed! No more ??? ??? names in IRC rooms.
- Huge improvement to 'De-render', which now permanently de-renders items until they are removed from the Asset Blacklist.
- Skin downloader fixes
- Improved installer, no more downloading additional files during the install process.
- So much more!
This is ONE of the last Phoenix viewer releases we'll be putting out, grab it while you can!
If you have any problems updating, please remember to contact our 24/7 Support Team for help!
Windows SSE:
http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.908.exe
Windows SSE2:
http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.908_SSE2.exe
Mac:
http://downloads.phoenixviewer.com/Mac/Phoenix_Viewer_1.5.2.908_Intel.dmg
Linux:
http://downloads.phoenixviewer.com/Linux/PhoenixViewer-i686-1.5.2.908.tar.bz2
The Phoenix Viewer Project, Inc.
Just a few of the many things we've fixed.
- Improved overall performance and stability!
- No more RLVa Assertion Failure errors!
- 42 group auto detection, no more tinkering with settings, it just works!
- Showcase TP links have been fixed to work properly now for Windows & Mac, Linux in our next release.
- Updated Webkit helping webpages load faster in the web browser, improved memory handling etc.
- The momentary viewer lockups experienced on 373, 725 and 818 should be a thing of the past.
- Texture jumping issues where textures load, then unload, load, then unload.. resolved!
- Updated Viewer tags are in this release. You'll be able to see all the viewers out there more accurately
- Built in IRC client has been fixed! No more ??? ??? names in IRC rooms.
- Huge improvement to 'De-render', which now permanently de-renders items until they are removed from the Asset Blacklist.
- Skin downloader fixes
- Improved installer, no more downloading additional files during the install process.
- So much more!
This is ONE of the last Phoenix viewer releases we'll be putting out, grab it while you can!
If you have any problems updating, please remember to contact our 24/7 Support Team for help!
Windows SSE:
http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.908.exe
Windows SSE2:
http://downloads.phoenixviewer.com/windows/Phoenix_Viewer-1.5.2.908_SSE2.exe
Mac:
http://downloads.phoenixviewer.com/Mac/Phoenix_Viewer_1.5.2.908_Intel.dmg
Linux:
http://downloads.phoenixviewer.com/Linux/PhoenixViewer-i686-1.5.2.908.tar.bz2
The Phoenix Viewer Project, Inc.
Wednesday, 9 February 2011
Upcoming Viewer Releases
Yesterday during our office hour we discussed an upcoming Phoenix Viewer release scheduled for this weekend, reviewed the Firestorm Preview #1 release, and talked about what to expect from the Firestorm Preview #2.
You can watch the office hour here: http://rezzed.tv/2011/02/the-phoenix-hour-8th-february-2011/
However I'll review some of the details here.
Phoenix Viewer Release update scheduled for this coming weekend. Some of the things you can expect to see in this update..
Firestorm Preview #1 was a huge success especially considering it was a pre alpha build. There are many people already using it full time! We're also very proud to say that it has an even lower crash rate than Phoenix 818!
Firestorm Preview #2 Is on track for the end of February and will be classified as an Alpha.
Some of the things we're working on for Preview #2 are...
We're very much looking forward to getting these viewers out to you and look forward to hearing your feedback.
The Phoenix Viewer Project, Inc.
You can watch the office hour here: http://rezzed.tv/2011/02/the-phoenix-hour-8th-february-2011/
However I'll review some of the details here.
Phoenix Viewer Release update scheduled for this coming weekend. Some of the things you can expect to see in this update..
- - 42 group auto detection from the server
- - Showcase links now work for Windows & Mac
- - Momentary viewer lockups have been improved
- - Texture jumping (where textures load and then unload) has been improved
- - Updated client tags, in the last few phoenix releases the client tag list has been failing to update, this will contain all the latest viewer tags
- - Build in IRC functionality has been fixed so that names show up properly again.
- - Many other bug fixes and performance improvements
Firestorm Preview #1 was a huge success especially considering it was a pre alpha build. There are many people already using it full time! We're also very proud to say that it has an even lower crash rate than Phoenix 818!
Firestorm Preview #2 Is on track for the end of February and will be classified as an Alpha.
Some of the things we're working on for Preview #2 are...
- - Radar to some degree
- - Bridge and llMoveToTarget teleporting
- - Completed Parcel WL settings/options
- - Login manager
- - Spell check (if we get time)
- - Cmdline prefs page
- - Preferences re factoring
- - Right click > wear on inventory folders
- - Temp Uploads
- - Broad cast viewer effects options
- - V1 style communications floater fix ups
- - Re designed profile panels
- - Accordions in many of the panels replaced with Tabs v1 style
- - Buttons in prefs> network; to open chat log, settings, crash log location folders
- - Proper Clear Cache button
- - Metaharper skin has a sidebar option like grey skin does
- - KDU for greatly improved performance, stability and texture rendering.
- - A variety of bug fixes found in preview 1
We're very much looking forward to getting these viewers out to you and look forward to hearing your feedback.
The Phoenix Viewer Project, Inc.
Wednesday, 26 January 2011
Important Announcements!
During yesterday's Phoenix Office Hour we announced that we have formed a partnership with the SpotOn3D grid.
I highly encourage you to watch the recording of that Office Hour here for more information:
http://rezzed.tv/2011/01/the-phoenix-hour-25th-january-2011
What this means is that we will be providing SpotOn3D with customized Phoenix Viewer builds for use specifically on their grid. These Custom viewer builds will contain all the same features the Phoenix viewer for second life has plus many SpotOn3D specific features. Because the additional features aren't 100% compatible with the Second Life grid there will be an additional download for the Phoenix-SpotOn viewer available on the SpotOn3D Website. We expect to have a Windows and Mac version for them by the end of the week, and a Linux will follow during the weekend. We look forward to working with the folks at SpotOn3D in our continuing effort to improve the user experience where ever our viewer is used.
You can visit there website here:
https://spoton3d.com/
Many people are probably wondering what does this mean to them in regards to Second Life... Our primary focus is still on the Second Life Grid and will continue to be, however a few of our developers will work part time on the Phoenix-SpotOn3D Viewer. Nothing will change for our Second Life users. Development will continue on the Phoenix Viewer, Firestorm Viewer and now the Phoenix-SpotOn3D viewer.
Speaking of Firestorm! As most of you already know, we have been very busy working on the Firestorm Viewer. Most of you seem to also know that we plan to put out a "Preview" build of firestorm at the end of this month.. and most of you seem to be very eager to try it out. A lot of work has gone into Firestorm already but is mostly interface improvements and changes. It is critical that you understand the Firestorm Preview is just that... a preview, it is not yet ready for full time use. But this will give you an idea of what's in store in the future. If you would like to try out the preview of firestorm at the end of the month, please join our in world group named Phoenix-Firestorm Preview Group. The build will be announced in that group and you can find help there as well.
Group link here.
secondlife:///app/group/7ba4569c-9dd9-fed2-aaa7-36065d18a13c/about
Do understand! The Firestorm Preview build should be considered Pre Alpha! Not beta,, not Release Candidate.. it is pre alpha and as such it has a lot of bugs that still need to be worked out.
Equally important! we have a new Tutorial video online that shows you how to customize the Firestorm User Interface as well as other functionality. Please watch this video before you log into Firestorm for the first time!
The video will be available from the following link within a few hours of the time of this posting.
http://www.youtube.com/user/PhoenixViewerSL
I highly encourage you to watch the recording of that Office Hour here for more information:
http://rezzed.tv/2011/01/the-phoenix-hour-25th-january-2011
What this means is that we will be providing SpotOn3D with customized Phoenix Viewer builds for use specifically on their grid. These Custom viewer builds will contain all the same features the Phoenix viewer for second life has plus many SpotOn3D specific features. Because the additional features aren't 100% compatible with the Second Life grid there will be an additional download for the Phoenix-SpotOn viewer available on the SpotOn3D Website. We expect to have a Windows and Mac version for them by the end of the week, and a Linux will follow during the weekend. We look forward to working with the folks at SpotOn3D in our continuing effort to improve the user experience where ever our viewer is used.
You can visit there website here:
https://spoton3d.com/
Many people are probably wondering what does this mean to them in regards to Second Life... Our primary focus is still on the Second Life Grid and will continue to be, however a few of our developers will work part time on the Phoenix-SpotOn3D Viewer. Nothing will change for our Second Life users. Development will continue on the Phoenix Viewer, Firestorm Viewer and now the Phoenix-SpotOn3D viewer.
Speaking of Firestorm! As most of you already know, we have been very busy working on the Firestorm Viewer. Most of you seem to also know that we plan to put out a "Preview" build of firestorm at the end of this month.. and most of you seem to be very eager to try it out. A lot of work has gone into Firestorm already but is mostly interface improvements and changes. It is critical that you understand the Firestorm Preview is just that... a preview, it is not yet ready for full time use. But this will give you an idea of what's in store in the future. If you would like to try out the preview of firestorm at the end of the month, please join our in world group named Phoenix-Firestorm Preview Group. The build will be announced in that group and you can find help there as well.
Group link here.
secondlife:///app/group/7ba4569c-9dd9-fed2-aaa7-36065d18a13c/about
Do understand! The Firestorm Preview build should be considered Pre Alpha! Not beta,, not Release Candidate.. it is pre alpha and as such it has a lot of bugs that still need to be worked out.
Equally important! we have a new Tutorial video online that shows you how to customize the Firestorm User Interface as well as other functionality. Please watch this video before you log into Firestorm for the first time!
The video will be available from the following link within a few hours of the time of this posting.
http://www.youtube.com/user/PhoenixViewerSL
Thursday, 13 January 2011
42 group limit is officially live on the grid!
Linden Lab has now officially announced that they have indeed enabled 42 group max on the server. In their blog post they also discuss some other exciting changes current and in the near future.
Read the blog here:
http://blogs.secondlife.com/community/technology/blog/2011/01/13/technology-improvements-for-q1-including-raising-group-limit-to-42
In expectation of this 40 group limit, Phoenix Viewers 725 and 818 already have support for them, however you have to enable it in the debug menu first. Here is how...
1. If you do not already have the advanced menu open, click on the Phoenix Menu, next to help at the top and click "Show Advanced"
2. Click the advanced menu, look down to the 4th from bottom and click Debug Settings...
3. Type in phoenix40GroupsSupport
4. Set the drop down below that too TRUE.
5. Relog.
Now early on Linden Lab had announced they would increase group limits to 40 originally, so we set it to 40, however Oskar Linden convinced them to increase it to 42 groups <3. While phoenix will say you have a 40 group limit, you can actually join 42. The next version of Phoenix will have this addressed.
Many have asked what will happen if Linden Lab reduces this number down the road.
I've been assured that the result of such a decision would not cause you to lose any groups you belong too. However to join a new group, you will need to leave groups to 1 below the changed limit. For example, if you join 42 groups and Linden Lab reduces the max to 40 later, you will need to leave 3 groups, to open a slot to join a new group.
Enjoy the additional groups!
Jessica Lyon
Phoenix Viewer Project Inc.
Read the blog here:
http://blogs.secondlife.com/community/technology/blog/2011/01/13/technology-improvements-for-q1-including-raising-group-limit-to-42
In expectation of this 40 group limit, Phoenix Viewers 725 and 818 already have support for them, however you have to enable it in the debug menu first. Here is how...
1. If you do not already have the advanced menu open, click on the Phoenix Menu, next to help at the top and click "Show Advanced"
2. Click the advanced menu, look down to the 4th from bottom and click Debug Settings...
3. Type in phoenix40GroupsSupport
4. Set the drop down below that too TRUE.
5. Relog.
Now early on Linden Lab had announced they would increase group limits to 40 originally, so we set it to 40, however Oskar Linden convinced them to increase it to 42 groups <3. While phoenix will say you have a 40 group limit, you can actually join 42. The next version of Phoenix will have this addressed.
Many have asked what will happen if Linden Lab reduces this number down the road.
I've been assured that the result of such a decision would not cause you to lose any groups you belong too. However to join a new group, you will need to leave groups to 1 below the changed limit. For example, if you join 42 groups and Linden Lab reduces the max to 40 later, you will need to leave 3 groups, to open a slot to join a new group.
Enjoy the additional groups!
Jessica Lyon
Phoenix Viewer Project Inc.
Monday, 3 January 2011
This and That... Some updates...
False Anti virus alerts
We have had some reports that McAfee Anti virus has started reporting a trojan virus in our 1.5.2.818 installer. We have double, triple and quadruple checked and can say without a doubt that this is a false positive. It is being detected as a threat because the installer has a downloader built into it which downloads the required Vivox SL voice files along with fmod.dll for sound. Since we do not have a license to distribute Vivox or Fmod, we must have the installer download these files from their source at Linden Lab. It is because of this download built into the installer which is triggering McAfee to call foul falsely. We have contacted McAfee and when they send their next update, this issue should be resolved. Our installer and release binaries ARE safe, however until this issue is resolved you may have to disable your anti virus program while you install the viewer.
Phoenix 101 Classes
In our ongoing efforts to help and improve the user experience, we are starting educational "Phoenix 101" classes for our users on the Phoenix Viewer. The first set of classes will be covering our extensive preference options and explain what they all do. The classes will run from 1-1.5 hours long and done in voice.
The initial classes will be on the following dates.
Tuesday Jan 4 2011 @ 1 PM SLT
Thursday Jan 6 2011 @ 8AM SLT
Saturday Jan 8 2011 @ 6PM SLT.
Classes will be held at:
http://slurl.com/secondlife/Wailele%20Moku/64/64/22
Hosted by our very own Ed Merryman, Support Lead.
Once we get through the first set of classes we will be able to better modify our format, curriculum and demand needs. We will then announce regular on going classes of different subjects here on this blog.
Common Support issues
Below is a list of the most commonly reported issues people are having currently. Where available I will also post links to these issues on our wiki.
Bake fail: Avatar textures/clothing textures failing to display properly or as a ghost/cloud.
http://wiki.phoenixviewer.com/doku.php?id=bake_fail
Display Names ???
This has been widely reported by users as having ??? for names. This is a server side load issue which LL is working hard on fixing. It should have gotten much better in the last few days, and will continue to get better as they progress.
Poor performance issues on 818 SSE2:
Uninstall 818SSE2, download and install into a new folder, 818 SSE. In some cases a clean install may be needed. Please see:
http://wiki.phoenixviewer.com/doku.php?id=clean_reinstall
Teleport Failures/crashes:
http://wiki.phoenixviewer.com/doku.php?id=tp_fail
Bridge issues:
http://wiki.phoenixviewer.com/doku.php?id=bridge
As a note, if you cannot get bridge to work, contact support.
Many other solutions to problems can be found here:
http://wiki.phoenixviewer.com/doku.php?id=troubleshooting_and_quick_fixes
Note: We cannot provide support for people in the comments section of this blog. If you are having problems and cannot find the solutions on our wiki, please contact support. Support can fix just about anything!
We have had some reports that McAfee Anti virus has started reporting a trojan virus in our 1.5.2.818 installer. We have double, triple and quadruple checked and can say without a doubt that this is a false positive. It is being detected as a threat because the installer has a downloader built into it which downloads the required Vivox SL voice files along with fmod.dll for sound. Since we do not have a license to distribute Vivox or Fmod, we must have the installer download these files from their source at Linden Lab. It is because of this download built into the installer which is triggering McAfee to call foul falsely. We have contacted McAfee and when they send their next update, this issue should be resolved. Our installer and release binaries ARE safe, however until this issue is resolved you may have to disable your anti virus program while you install the viewer.
Phoenix 101 Classes
In our ongoing efforts to help and improve the user experience, we are starting educational "Phoenix 101" classes for our users on the Phoenix Viewer. The first set of classes will be covering our extensive preference options and explain what they all do. The classes will run from 1-1.5 hours long and done in voice.
The initial classes will be on the following dates.
Tuesday Jan 4 2011 @ 1 PM SLT
Thursday Jan 6 2011 @ 8AM SLT
Saturday Jan 8 2011 @ 6PM SLT.
Classes will be held at:
http://slurl.com/secondlife/Wailele%20Moku/64/64/22
Hosted by our very own Ed Merryman, Support Lead.
Once we get through the first set of classes we will be able to better modify our format, curriculum and demand needs. We will then announce regular on going classes of different subjects here on this blog.
Common Support issues
Below is a list of the most commonly reported issues people are having currently. Where available I will also post links to these issues on our wiki.
Bake fail: Avatar textures/clothing textures failing to display properly or as a ghost/cloud.
http://wiki.phoenixviewer.com/doku.php?id=bake_fail
Display Names ???
This has been widely reported by users as having ??? for names. This is a server side load issue which LL is working hard on fixing. It should have gotten much better in the last few days, and will continue to get better as they progress.
Poor performance issues on 818 SSE2:
Uninstall 818SSE2, download and install into a new folder, 818 SSE. In some cases a clean install may be needed. Please see:
http://wiki.phoenixviewer.com/doku.php?id=clean_reinstall
Teleport Failures/crashes:
http://wiki.phoenixviewer.com/doku.php?id=tp_fail
Bridge issues:
http://wiki.phoenixviewer.com/doku.php?id=bridge
As a note, if you cannot get bridge to work, contact support.
Many other solutions to problems can be found here:
http://wiki.phoenixviewer.com/doku.php?id=troubleshooting_and_quick_fixes
Note: We cannot provide support for people in the comments section of this blog. If you are having problems and cannot find the solutions on our wiki, please contact support. Support can fix just about anything!
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